Bang96 Casino Privacy Policy

At Bang96 Casino, we are committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you access our platform, create an account, use the Bang96 app, or interact with our services in any way. By using our website at bang96.net, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and how we handle your information.

Who We Are

We operate Bang96 Casino as a licensed online gaming platform, holding a licence issued by Gaming Curacao (GC). Our platform offers a wide range of gaming options including pokies, live casino games, sports, fish games, and fast games, available in English and Chinese. Here at Bang96 Casino, we serve players primarily based in Australia and process all transactions in Australian Dollars (AUD). Our Bang96 app is available on desktop and mobile, and all data collected through any of these interfaces falls under this policy.

Information We Collect

We may collect the following categories of personal information when you register for an account, use the Bang96 casino login, make deposits or withdrawals, or contact our support team:

• Full name, date of birth, and contact details such as email address and phone number
• Login credentials associated with your Bang96 login account
• Payment information including transaction records, deposit and withdrawal history, and payment method details
• Identity verification documents such as a government-issued ID or driving licence, which may be required for bonus claims like the Birthday Bonus
• Device information, IP address, browser type, and operating system
• Gameplay data, session activity, and betting history
• Communications you send us via live chat or the Send Feedback function
• Social media interactions if you participate in promotions such as the Facebook Instant Task Bonus or Review & Win offer

How We Use Your Information

Our Bang96 platform uses the information we collect for a range of operational and legal purposes. Specifically, we use your data to:

• Verify your identity and confirm you meet our eligibility requirements, including age verification
• Process your deposits and withdrawals securely through supported methods such as Visa, Mastercard, Google Pay, Neteller, Skrill, Trustly, Maestro, and Paysafecard
• Manage your Bang96 Casino account and ensure accurate record-keeping
• Administer bonuses and promotions, including the Bang96 bonus offers such as deposit bonuses, free spins, red packets, rebates, and VIP tier rewards
• Provide customer support via our 24/7 live chat service in English and Chinese
• Comply with our obligations under the Gaming Curacao licence and applicable anti-money laundering (AML) regulations
• Detect, investigate, and prevent fraudulent activity or abuse of our services
• Improve our products, services, and the Bang96 casino app experience
• Send you relevant communications about your account, promotions, or policy updates

Bang96 No Deposit Bonus and Promotional Data

At Bang96, we offer a range of promotional incentives, including a Bang96 no deposit bonus in the form of a free AUD 20 welcome credit on registration. To administer this and similar offers — such as the Booongo free spins ladder, Daily Red Packets, Referral Bonuses, and the VIP tier system — we may need to collect and verify specific account data. Our Bang96 Casino bonus system requires us to track deposit activity, turnover progress, and tier standing to ensure all rewards are distributed correctly and fairly. We process this data solely for the purposes of promotional administration and compliance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and in our Bang96 app to enhance your experience, remember your preferences, and analyse site performance. These technologies help us understand how players navigate our platform and allow us to improve the Bang96 casino login process and overall usability. You may adjust your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions that facilitate your transactions
• Identity verification and fraud prevention service providers
• Game providers, including Booongo (BNG) and Aristova, to the extent required for service delivery
• Regulatory authorities and law enforcement agencies where we are legally required to disclose information
• Technical service providers who assist us in operating the Bang96 casino app and website infrastructure

All third parties we engage are contractually obligated to handle your data securely and only for the purposes for which it was shared.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Under our Gaming Curacao licence, we are required to maintain certain records to comply with AML policies and responsible gambling requirements. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Bang96 Casino platform:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us through the live chat feature available on our website or through the Send Feedback option in the Bang96 app.

Security of Your Data

We at Bang96 take the security of your personal information seriously. We implement industry-standard encryption and security protocols to protect your data from unauthorised access, disclosure, or alteration. Our Bang96 casino login system uses secure authentication measures to safeguard your account. While no system can guarantee absolute security, we continuously monitor and update our security practices to reduce risk.

Responsible Gambling and Data

Our Bang96 platform collects gameplay and behavioural data in part to support responsible gambling. We may use this information to identify patterns associated with problem gambling and to intervene where necessary. If you wish to set limits or self-exclude, please contact our support team via live chat at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you through the Bang96 Casino platform or via the contact details associated with your account. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, we encourage you to reach out to our support team. At Bang96 Casino, we are available 24/7 via live chat in English and Chinese, and you can also submit a query through the Send Feedback function on our website or app.